Windows: Open the Control Panel, go to Programs and select "Uninstall a program". Follow the steps below depending on the Operating System you used: In Window Explorer, navigate to C:\Users\ YOURUSERNAME\AppData\Roaming\qms_logs which is where you will find the logfiles.Īfter you have taken your assessment, you may wish to uninstall Questionmark Secure.Scroll down until you see the "Hidden files and folders" setting, and change to "Show hidden files, folders and drives".Go to "Appearance and Personalization", then select "File Explorer Options".Right-click on the "Start" menu, then select "Control Panel".If Hidden Files and Folders are not enabled, follow the below to enable:.Include the most recent ones when you reply: Please follow the instructions below to obtain the logfiles. When I start my assessent, I get an error message saying "Questionmark Secure has stopped working". Please make sure your computer has all available Operating System updates installed. This is most likely because your computer is lacking some prequisite. When I start my assessment, nothing happens at all, and I don't get any pop-ups. If your PC is provided by an employer, we recommend speaking to your internal help desk for assistance. Note: If the pop-up mentions the Java application, Viewlet Builder and JAWA.EXE this can refer to any number of programs running on your PC. Close the applications which are listed and relaunch your assessment. Questionmark Secure is designed so that it will not run whilst certain other applications are also running. What should I do and why do I need to do this? I receive a pop-up telling me to close certain applications. Simply go to where your assessment is located, and when you start your assessment, the browser will open automatically. As mentioned above, the Questionmark Secure browser is not designed to run on its own. This pop-up appears when you are trying to open Questionmark Secure directly. I already have Questionmark Secure and I’m getting a pop-up requiring a. In this case, you will need to turn off/reset your computer. Your exam provider may have configured the assessment without an exit button after the assessment is completed.These are the common applications which must be closed before you start the exam, however you will be prompted if other applications need to be closed. GoToMeeting, Java, SnagIT and Viewlet Builder. Do not use VPN or other proxy software.Close the following programs: MS Outlook, Skype (Lync), MS Teams, GoToMeeting.Make sure pop-ups are enabled in your browser before starting your exam.Please make sure you have a stable network connection.You cannot use it to navigate to or start your assessment. Once installed, you do not need to open Questionmark Secure to start your exam.Launch a sample assessment here! Before your assessment To help you, we recommend you test your installation using our sample assessment below. (You cannot test Questionmark Secure by simply opening it, as it is not designed to run on its own.) It is always a good idea to test the tools you need before the actual exam.
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